Question 1

What is the check in process at Zolo?

Accepted Answer

Check-in process is inclusive of KYC verification, room allotment and handing over the onboarding kit to the resident. Once that is done the caretaker will update the following details on the application. And, voila! The resident can now shift into his/her happy place.

Question 2

What happens if I have not received an answer for the ticket I raised after two working days?

Accepted Answer

We at Zolo always prioritize our customers and try to dedicatedly serve them. But due to some technical issues if in case we are unable to revert you then, you are free to contact us at 88 8451 8010.

Question 3

Can I share my room preference while confirming my booking?

Accepted Answer

Zolo has strong customer support services and while confirming/booking a room you can share your room preferences with our executives.

Question 4

How can I book my accommodation with Zolo?

Accepted Answer

When you’re at Zolo, your booking is just a click away!

You can book your stay through the website as well as the Zolo App by following the below-stated steps:

You can browse through the properties and the amenities online using the App/Website(ZoloStays).
Nothing is better than real experience and therefore, we at Zolo, offer scheduled visits before/after the booking is done.
Once you have finalized the property of your choice, you can send us a Booking Request with a token amount. Please note that this amount is non-adjustable in the rent or deposit.
Once the request is placed, you will get a bed allocation confirmation 3 days prior to your move-in date.
You can cancel your booking in case of an issue. And, if your bed is not confirmed your amount will be refunded. However, this may not be the case if you have already received the booking confirmation.

Question 5

Can I reschedule my move in date, if yes then how?

Accepted Answer

Zolo resolves it’s customer issues in order to provide a convenient stay. Therefore, you can reschedule your move-in date anytime. Post that we will mail/message you with a confirmation. Once you receive this message you can shift to your happy place.

Question 6

What happens when my KYC is rejected?

Accepted Answer

There are chances that your KYC can get rejected due to some technical glitch on either of our ends. If in case you are prey to the same, we will notify the same via Mailer/Message. Once the message is received, then you have to upload your documents again.

Question 7

What happens after I book a room?

Accepted Answer

After your booking is confirmed and a bed is allocated to you by Zolo then, you have to visit the property for your KYC (Know Your Customer) details.

KYC details comprise of following documents:-

One original I.D. proof
Passport size photo
Permanent Address proof
Current address proof
Bank details
Email address
Contact number
Professional details
Emergency contact number
Family details

After your KYC is completed, the caretaker of the property will assist you with the on-boarding process and then you can shift in the booked room.

Question 8

How can I raise a ticket?

Accepted Answer

At Zolo, we ensure a speedy resolution of the issues raised by our customers. For the same one can raise a ticket and file their complaints. The ticket is raised via the Zolo App for the same. Once that is done, we will try to get back to you as soon as possible.

Question 9

Can I make a booking on behalf of a third person?

Accepted Answer

A friend/guardian can certainly book a room at Zolo. At the time of the booking, all they have to do is enter the correct details of the person who’d be residing at a Zolo property in the future. Once the booking is confirmed then, s/he is required to meet the caretaker in person for the KYC formalities.

Question 10

What documents are required in order to complete KYC?

Accepted Answer

At Zolo, foremost importance is given to the customers' contentment and for the same KYC (Know Your Customer) formalities are required. KYC is the process of a business identifying and verifying the identity of its clients.

Following documents are mandatory for KYC:-

One original I.D. proof
Passport size photo
Permanent Address proof
Current address proof
Bank details
Email address
Contact number
Professional details
Emergency contact number
Family details

Booking Process & Onboarding